This Privacy Policy explains how Silvaris (“we”, “us”) collects and uses personal information when you visit silvaris.co.uk or buy from our shop.
Who we are
Silvaris sells a single product: Colloidal Silver 500ml · 20ppm. For privacy questions, contact us via the details on this website.
What we collect
- Order details — name, email, phone, shipping and billing address, payment reference (we do not store full card numbers; payments are processed by our payment provider).
- Account data — if you create an account, login and order history.
- Technical data — IP address, browser type, device, and pages viewed (including via cookies).
- Communications — messages you send us.
How we use your data
- To process and deliver orders
- To provide customer support
- To meet legal and tax obligations
- To keep the site secure and improve performance
- With your consent, optional analytics or marketing cookies
Legal bases (UK GDPR)
We process data to perform a contract (your order), to meet legal duties, for legitimate interests (site security and improvement), and where required, with consent (non-essential cookies).
Sharing
We share data only as needed with payment processors (e.g. card payments), shipping partners, hosting providers, and if required by law. We do not sell your personal data.
Retention
Order records are kept as long as needed for tax, accounting and legal purposes. Account and marketing preferences can be updated or deleted on request where applicable.
Your rights
You may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. You may also complain to the ICO (ico.org.uk).
Cookies
See our Cookie Policy for details and choices.
Updates
We may update this policy from time to time. The latest version will always be on this page.
Last updated: July 2026