Refund policy
Return and Refund Policy
At CrystalHBeauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for most products. Please read the following information to ensure a smooth return or refund process.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return:
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Contact us at hello@crystalhbeauty.co.uk within 30 days of receiving your order.
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We will send you a return shipping label along with instructions on how and where to send your package.
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Returns must be sent to the following address:
Return Address:
147 Thorpe Road
Kirby Cross, Frinton-on-Sea
CO13 0NQ
United Kingdom
Items sent back to us without prior return authorization will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and ensure it is resolved.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you have any questions regarding a specific item, please get in touch with us.
Sale items and gift cards are not eligible for return.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As per the standard policy, the items must be in the same condition you received them, unworn or unused, with tags, and in their original packaging, and you will need the receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to post the refund.
If 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@crystalhbeauty.co.uk.
Contact Information
If you have any questions or concerns about our shipping, return, or refund policies, please don’t hesitate to contact us at:
Email: hello@crystalhbeauty.co.uk
